Returns

Your satisfaction matters to us. To request a return, contact us within 14 days of purchase.

Change-of-mind returns

Eligible items must be unworn, unwashed, unused and in saleable condition, with their original packaging and tags attached.

For change-of-mind returns, sale and flash-sale items, cosmetics, personal-care items, swimwear, hijabs, jilbabs and undercaps are not eligible for a refund. Where approved, an exchange or store credit may be offered. These exclusions do not apply where an item is faulty or your rights under Australian Consumer Law apply.

Customers are responsible for the cost of returning change-of-mind items using a trackable service. For an approved size exchange within Australia, we will cover the cost of sending one replacement parcel per order.

Faulty or incorrect items

If your item is faulty, damaged or incorrect, contact us as soon as possible. Your rights under the Australian Consumer Law are not limited by this 14-day change-of-mind policy. Depending on the issue, you may be entitled to a repair, replacement or refund.

How to request a return

1. Email info@divinitycollection.com.au with your order details and reason for return, or use our Returns Portal.
2. Wait for return approval and instructions before posting the item.
3. Include your name, order details, reason for return and whether you prefer an exchange, store credit or refund where eligible.
4. Send the parcel using a trackable service. We cannot accept responsibility for parcels lost in transit.

Approved postal returns may be sent to:

Divinity Collection
PO Box 3042
Blakehurst NSW 2221

Please allow up to two weeks after receipt for your return to be assessed and processed.