Frequently Asked Questions

Find help with shopping online at Divinity Collection, Australian delivery, order tracking, sizing and returns. For questions about your order, contact us.

Does Divinity Collection have a physical shop?

No. Divinity Collection operates online only. You can shop our hijabs, abayas and modest dresses, and halal nail polish online.

Can I collect an order or use click and collect?

No. We do not offer shop pickup, click and collect or order collection. Choose an available delivery option at checkout.

How much is Australian shipping?

We offer free standard shipping on Australian orders over A$99. See our shipping information and check the delivery options and final charge at checkout.

When will my order be dispatched?

We aim to dispatch orders within three business days. Dispatch time is separate from the carrier’s delivery time.

How do I track my order?

Tracking details are sent by email when your order leaves us. Use the tracking link in that email for carrier updates.

Do you offer international delivery?

International shipping rates vary by destination and are calculated at checkout. Read our international delivery information and enter your destination at checkout to see available options.

Can I return an item if I change my mind?

Return eligibility depends on the item and reason for return. Contact us within 14 days of purchase to request a return and read the full returns policy for eligibility and instructions. Wait for approval before posting an item.

When are returns processed?

Please allow up to two weeks after receipt for your return to be assessed and processed. The outcome depends on eligibility under our returns policy.

How do I choose a clothing size?

Check the product’s fit notes and any listed garment measurements. Our international size guide helps compare labels, while the size charts cover listed styles. Use the chart for the matching product.

Which hijab fabric should I choose?

Read our chiffon versus jersey hijab guide to compare fabric, shape and instant constructions. Check the individual product page for its composition and measurements.

Where can I read the nail-polish certification and test information?

Visit our halal certification and laboratory testing page for the supporting documents and formula details.

How do I contact Divinity Collection?

Email info@divinitycollection.com.au or use our contact form. For an existing order, include your order number so we can find the details.